How can we help you?

In this section, you can access the most requested online services that will help you solve your issue in just a few minutes.

Do you want to report an issue or file a complaint? Go to the dedicated page and find out how to do it.

We recognize the importance of ensuring accessibility for all passengers and are committed to providing an inclusive service for maximum comfort.

Did you lose your wallet, bag, or another personal item on board? Contact us, and we'll do our best to help you.

Are you familiar with all the Cotral and Metrebus discounts? Discover all the details in the dedicated section.

Didn't validate your ticket and received a fine?

Check in which cases you can request a refund for your ticket.

We’ve created a section dedicated to our customers’ most frequently asked questions. Check the answers to clear up any doubts.

Write to us

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Grazie per la pazienza!